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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of mark angelo ombalino

mark angelo ombalino

October 8, 2025

5  out of  5
rating by mark angelo ombalino
"Freddie is a nice guy. He talks calm and help me fix everything I need to know and everything I need."
We responded:
"Hey, Mark! I’m happy I could help walk you through everything you needed to know and get things sorted out. It was a pleasure working with you, and I really appreciate you taking the time to share your experience. Thank you."
Profile photo of Dominique Hill

Dominique Hill

October 6, 2025

1  out of  5
rating by Dominique Hill
"WORST INSURANCE COMPANY I HAVE EVER DEALT WITH THEY TAKE YOUR MONEY AND LIE ON YOU AND YOU CAN NEVER REACH YOUR AGENT I WOULDNT RECOMMEND THEM TO ABSOLUTELY NOBODY SO PLEASE BE CAREFUL"
We responded:
"Dominique, we’re sorry to hear you’re feeling frustrated about your experience. We understand how stressful it can be when a claim doesn’t go as expected. Our team has been in regular contact to help explain the details of your policy and guide you through the claims process. Unfortunately, water damage in the basement isn’t covered without the specific endorsement, which wasn’t included at the time of signing. We truly value your business and want to ensure you have a clear understanding of your coverage. Please don’t hesitate to reach out to our office if you’d like to review your policy in more detail."
Profile photo of Cavin Carruthers

Cavin Carruthers

September 24, 2025

5  out of  5
rating by Cavin Carruthers
"Best prices and people. They explain everything so well and are straight with you about it. I appreciate that."
We responded:
"Cavin, thank you for your review! I'm happy to know you appreciate our straightforward approach and clear explanations. It's great to have you with us. If you ever need anything else, feel free to reach out!"
Profile photo of Sarah Neylon

Sarah Neylon

September 23, 2025

5  out of  5
rating by Sarah Neylon
"Ben and Freddie were so great to work with. They were always prompt in responding and had my questions answered on the spot. I wouldn't trust anyone else! Highly recommend!"
We responded:
"Thank you, Sarah! I'm happy to hear that we made your experience so positive. We always aim to provide prompt and reliable service. If you need anything else, feel free to reach out!"
Profile photo of Amy Elizabeth

Amy Elizabeth

September 12, 2025

5  out of  5
rating by Amy Elizabeth
"Ruben was very helpful to me, he gave me the best deal for my car insurance twice when i got a 2nd car & also for my 1st car. I definitely recommend state farm & him for your sales"
We responded:
"Thank you for your review, Amy Elizabeth! I'm happy to hear that Ruben was able to assist you with your insurance needs and provide you with great deals. Your recommendation means a lot to us. If you ever have more questions or need further assistance, feel free to reach out!"
Profile photo of Emily Radetsky

Emily Radetsky

September 12, 2025

5  out of  5
rating by Emily Radetsky
"Ruben was very helpful, he set up my insurance for my whole family. He deserves a raise."
We responded:
"Emily, thank you for your wonderful feedback! I'm happy to hear that Ruben was able to assist you and your family with your insurance needs. We appreciate your kind words and are grateful to have Ruben on our team. If there's anything else we can do for you, feel free to reach out!"
Profile photo of Malcolm Harrington

Malcolm Harrington

September 8, 2025

5  out of  5
rating by Malcolm Harrington
"Swift service and very efficient, thanks Ruben."
We responded:
"Thank you, Malcolm! I'm glad to hear that Ruben helped you quickly and effectively. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Stephanie Geary

Stephanie Geary

August 25, 2025

5  out of  5
rating by Stephanie Geary
"Freddie and all the staff at the agency are incredible to work with! Ruben just this morning talked me through policy options for purchasing a new car, he was incredibly helpful. Highly recommend this agency!!"
We responded:
"Thank you for such a wonderful review, Stephanie! Here at our agency, we do all that we can to make sure your experience is exceptional. Thank you for trusting us with your insurance needs!"
Profile photo of Nick Cerutti

Nick Cerutti

August 25, 2025

5  out of  5
rating by Nick Cerutti
"Freddie and Jesse were incredible to work with. Jesse Silva was extremely response, quick, and diligent. Would highly recommend them!"
We responded:
"Thank you, Nick! I'm happy to hear that we made such a positive impact. Jesse's dedication and responsiveness are truly appreciated. If you ever need anything else, feel free to reach out!"
Profile photo of Grant Sutton

Grant Sutton

August 14, 2025

5  out of  5
rating by Grant Sutton
"Freddie is great as is his staff."
We responded:
"Thank you, Grant! I'm happy to hear that you appreciate the efforts of our team. We’re committed to providing excellent service. Let us know if there's anything else we can assist you with!"
Profile photo of Kaylin Goldstein

Kaylin Goldstein

August 12, 2025

5  out of  5
rating by Kaylin Goldstein
"Ruben at the Freddie Crenshaw State Farm office is absolutely amazing! I had a question on my insurance policy that I just couldn’t figure out, and he went above and beyond to help me. He was super helpful, incredibly friendly, and just an all-around wonderful person. It’s rare to come across someone who is both so knowledgeable and genuinely kind. Thank you, Ruben, you’re the best!"
We responded:
"Kaylin, thank you for your wonderful feedback! I'm so happy to hear about your positive experience with Ruben. He truly is dedicated to providing exceptional service and making sure our customers feel supported. If you have any more questions or need assistance in the future, feel free to reach out!"
Profile photo of Lindsey Fernandez

Lindsey Fernandez

July 25, 2025

5  out of  5
rating by Lindsey Fernandez
"I had a great experience working with Rubin for my renter’s insurance. He was incredibly helpful, efficient, and made the entire process quick and stress-free. Rubin took the time to answer all of my questions thoroughly and ensured I had the right coverage in place. It’s clear he truly cares about his clients and values excellent service. I highly recommend him to anyone looking for a reliable and knowledgeable insurance agent!"
We responded:
"Thank you, Lindsey, for sharing your positive experience! I'm happy to hear that Rubin made the process smooth and stress-free for your insurance. We’re grateful for your recommendation and are always here to help with any future needs. Let us know if there's anything else we can assist you with!"
Profile photo of Jerry “Jai” T. Joseph

Jerry “Jai” T. Joseph

July 25, 2025

5  out of  5
rating by Jerry “Jai” T. Joseph
"Ruben was very helpful in helping restore my online account. Available and patient ✨ 💜 #ConstructiveFeedback #DivineFriendship #777adventures"
We responded:
"Hey, Jai! Thanks so much for sharing that Ruben was able to help get your online account back up and running. We’re glad he made the process easier and took the time to walk through it with you. Appreciate you taking a moment to leave a review!"
Profile photo of Roux Lathion

Roux Lathion

July 22, 2025

5  out of  5
rating by Roux Lathion
"Tony was amazing, helping me with my payments today. He was very thorough and patient."
We responded:
"Thank you for your review, Roux! I'm happy to hear that Tony provided thorough and patient assistance with your payments. Our team is dedicated to offering exceptional service, and your feedback means a lot. Let us know if there's anything else we can do for you!"
Profile photo of Jean Hoffman

Jean Hoffman

July 21, 2025

5  out of  5
rating by Jean Hoffman
"I called State farm regarding my car insurance. Ruben was able to assist me greatly. He was very understanding, calm, knowledgeable and patient. Ruben answered my questions and helped me with my plan. Thank you very much:)"
We responded:
"Thank you for your review, Jean! I'm happy to hear that Ruben provided you with such excellent assistance. It's great to know he was understanding and knowledgeable in helping with your car insurance plan. We appreciate your feedback and are here if you need anything else!"
Profile photo of Kimberly Lettiere

Kimberly Lettiere

July 18, 2025

5  out of  5
rating by Kimberly Lettiere
"Called in regarding my auto insurance policy. Asked many detailed questions.All had been Successfully Answered by Rubin!! I had called twice over the past year and the previous team members were not as knowledgeable & efficient as Rubin. I am Highly recommending this State Farm agency for your insurance needs. Ask for Rubin as he’s professional,knowledgeable, able to clearly explain all you questions!!! You can tell he enjoys his job & makes sure your all questions answered !!! He’s an asset to this organization!!!!,"
We responded:
"Thank you, Kimberly, for sharing your experience! I'm delighted to hear that Rubin was able to assist you with your insurance questions so effectively. It's wonderful to know that his professionalism and knowledge made a positive impact. We truly value your recommendation and appreciate your kind words about Rubin. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Jessica Uruchima

Jessica Uruchima

July 18, 2025

5  out of  5
rating by Jessica Uruchima
"Great service from Ruben. Answered all of my questions and was great to work with!"
We responded:
"Thank you, Jessica! I'm happy to hear that Ruben provided you with excellent service and answered all your questions. We appreciate your feedback and are here to assist with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of Christina Porter

Christina Porter

July 14, 2025

5  out of  5
rating by Christina Porter
"Called in to pay my premium today and spoke with Ruben. He was very helpful in getting me situated. He also was very pleasant on the phone. You dont get that to much nowadays. Good job Ruben."
We responded:
"Thank you for the review, Christina! We appreciate you and your business and we're happy to help you with all of your insurance needs. Thank you for putting your trust in us!"
Profile photo of Mary Kelly Walston

Mary Kelly Walston

July 8, 2025

5  out of  5
rating by Mary Kelly Walston
"Today i have been working with Ruben on an issue I was having with and auto renewal bill that came in that was for significantly higher than it should have been as I had just adjusted it recently. Ruben with his strong customer service skills again came to the rescue and found that in their system the correct information was being reflected. Ruben and I feel like we are really great friends. lol! I say that because I am a very frequent caller lately and seem to always talk to Ruben. He is always friendly to work with and is very helpful when I call. He has helped me with everything from setting up my auto and homeowners insurance policies to assisting me with setting up the drive safe and save as well as connecting me with Freddie to review my life insurance policies! It doesn’t matter what the issue is, Ruben always assists and does it with class! Thank you Ruben for putting up with this frequent caller. I certainly do appreciate all that you do!"
We responded:
"Mary, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Bailey cares a lot about our customers."
Profile photo of Jalyn Hollis

Jalyn Hollis

June 27, 2025

5  out of  5
rating by Jalyn Hollis
"I would like to share the wonderful experience I had working with Freddie's team, specifically with Ruben. Ruben was very professional and quick to address my concerns. I previously was with a different agency that knowingly created a duplicate policy and charged me. Despite almost two weeks of me contacting their office and being told that my issue would be addressed, I was faced with dishonesty, lack of accountability, and unresponsiveness. I'm so grateful to have switched agencies and most of all happy that Ruben was able to swiftly action my request."
We responded:
"Thank you, Jalyn, for sharing your experience! I'm glad to hear that Ruben was able to assist you promptly and professionally. It's unfortunate to hear about your previous challenges, but I'm happy you found our team responsive and accountable. If you need anything else, feel free to reach out!"
Profile photo of Jorge Hernandez

Jorge Hernandez

June 26, 2025

5  out of  5
rating by Jorge Hernandez
"Great staff, they are extremely friendly and are quick to help you with any issues you may have. Ruben went above and beyond to get my issues resolved today. The staff always finds a way to get things done."
We responded:
"Jorge, we appreciate your recognition of our team's friendliness and quick problem-solving. Your feedback about our staff's assistance is greatly valued. Thank you for sharing your experience!"
Profile photo of Matt Siemianowski

Matt Siemianowski

June 15, 2025

5  out of  5
rating by Matt Siemianowski
"Very professional and I got a great insurance rate for my renter's insurance. They made the process very straightforward and I would highly recommend this place."
We responded:
"Thank you for your review, Matt! I'm happy to hear that you found the process straightforward and received a great rate for your insurance. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Profile photo of Nathan Evans

Nathan Evans

May 19, 2025

5  out of  5
rating by Nathan Evans
"I had the opportunity to work with Ruben at State Farm, and I can't say enough about how helpful he was throughout the entire process. From the moment he reached out, Ruben was incredibly patient, attentive, and knowledgeable. He took the time to answer all of my questions in detail and made sure I understood my options before making any decisions. What really stood out to me was his genuine willingness to help, even going above and beyond to ensure I was getting the best coverage at the best rate. His customer service was exceptional, and I felt confident and well taken care of from start to finish. If you're looking for an insurance agent who truly cares about his clients, I highly recommend Ruben at State Farm!"
We responded:
"Thank you, Nathan, for sharing your experience with Ruben! I'm glad to hear how he was able to assist you with such dedication and care. Ruben's commitment to providing exceptional service and ensuring you felt confident in your decisions is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!"
Profile photo of Jessy Flores

Jessy Flores

May 6, 2025

5  out of  5
rating by Jessy Flores
"Great experience !! Jasmine was so helpful explain my insurance coverage answered all my questions."
We responded:
"Thank you, Jessy! I'm happy to hear about your great experience with Jasmine. Her dedication to explaining your insurance coverage and addressing all your questions is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Juan Nieves

Juan Nieves

May 3, 2025

5  out of  5
rating by Juan Nieves
"If you are looking for excellent service and great rates look no further. From the start I could tell that Ben and Freddie were going to be attentive and actually care about the customer. If I could give more stars I would. 10 star review."
We responded:
"Thank you, Juan, for your fantastic feedback! I'm happy to know that we were able to provide the attentive service you were looking for. Your kind words about our dedication mean a lot to us. If you ever need assistance or have questions, feel free to reach out anytime!"